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Privacy Policy

Updated on : 12/09/2024

STARSG Technology Pte. Ltd., (hereinafter "STARSG" or "we"), whose registered office is located at 103 TAMPINES STREET 86 #03-06 THE ALPS RESIDENCES SINGAPORE (528576), is committed to respecting your privacy and ensuring the protection of your personal data when you use the sites, applications and other media for which STARSG is responsible. STARSG undertakes to ensure adequate protection of personal data that it may be required to process, pursuant to the purposes specified hereinafter.

This STARSG Privacy Statement (hereinafter the “Privacy Statement”) applies to the processing of personal data collected through the following websites (hereinafter the “Websites”):

STARSG Portal(https://www.starsg.com/

STARSG Platform website (https://platform.starsg.com/)

This Privacy Statement must be read in conjunction with the STARSG Terms of Use (the "Terms"). Unless otherwise stated, all other capitalised terms contained in this Privacy Statement shall have the meaning given to it in the Terms. In this Privacy Statement, "we", "us" or "our" refers collectively to the STARSG.

1. The purpose of this Privacy Statement is to inform you of how we collect, use, disclose and process the following data and information:

1.1 data and personal data relating to you;

1.2 information associated with your Account (including but not limited to STARSG, STARSG app or Account activity or interaction data); and

1.3 data and personal data that may relate to a third party individual and is provided by you(collectively, "Data").

Types of Data that we collect and Purposes
2. We may request certain types of Data from you in connection with your Use of STARSG and STARSG Materials. Examples of the types of Data which we may request and collect include, but are not limited to:
Purposes
Data Processed
Starsg Portal
Business inquiry contact information
Company Name
Contact Person
Work Phone Number
Country/Region
Topic and details of the inquiry provided by the developer
STARSG Platform
Account creation and identity and access management
Company Name
Contact Person
Business Email
Work Phone Number
Country/Region
Topic and details of the inquiry provided by the developer
Chatbot
Developers’ inquiry
Details about the Developers’ inquiry collected directly from the Developers
information from your IoT Device
IP address,MAC address,network interfaces,device type and model,other forms of data
information from your endpoints Device
device model,operating system,system language
Common purposes to all ticketing Websites and Application
Email and push notifications
Email address
Mobile phone number
Reports and Statistics
Technical logs
browsing activity information
Customer care(Webform)
Identification data
Contact information
E-mail address
Company name
Topic and details of the inquiry provided by the user
Data subject right management
Data subject request
Identification information: full name
Contact information: email address
Documentary evidence of the data subject identity
3. We may collect the Data through various technologies including but not limited to:

3.1 Cookies: Cookies are small data files which are sent to your browser or Device to store and track information about you when you Use STARSG and STARSG Materials. Cookies are also used to improve and maintain the functionality of STARSG and STARSG Materials, and to track information such as user's inquiry content,user's configuration, language, security configuration information. While these cookies can tell us when you Use STARSG and STARSG Materials, they cannot read data off your hard disk.

3.2 Server Logs: Server logs are files and records of activity created by the Device that you Use STARSG or STARSG Materials from. For example, a web server log may record a history of page requests whereas other logs may record errors, access attempts or other information about your Device, such as your IP address or your Device's cookie settings. We collect and retain such server logs for administrative, security and troubleshooting purposes.

4. Data collected from you may be used, disclosed and processed by us for any, some or all of the following purposes:

4.1 to assist, process and facilitate your Use of STARSG and STARSG Materials, including creating your Account, facilitating your login into your Account and your use of any features or functionalities of STARSG and STARSG Materials;

4.2 to carry out your instructions or respond to any queries, feedback or complaints provided by (or purported to be provided by) you or on your behalf, or otherwise for the purposes of responding to or dealing with your interactions with us;

4.3 for the purposes of storing or creating backups of your Data for contingency or business continuity purposes;

4.4 to prevent or investigate any fraud, unlawful or criminal activity or omission or misconduct, or cybersecurity incident, via the use of your Account, whether or not there is any suspicion of the aforementioned, even if the disclosure of such Data may be potentially incriminating;

4.5 to deal with conflict of interests or investigate complaints in relation to your Account;

4.6 to pre-fill any e-form, user registration page or screen on any Approved Recipient's Channel(s) with your Profile Data;

4.7 to contact you or communicate with you on any matters relating to your Use of STARSG and STARSG Materials, including but not limited to the purposes set out above, via email, push notifications or such other forms of communication that we may introduce from time to time depending on the functionality of STARSG and STARSG Materials and your Device; and

4.8 for any other purpose(s) that do not appear above where permissible under any written law (collectively, the Purposes).

5. With regard to Data provided by you or which we have collected as part of the provision of STARSG or its features or functionalities:

5.1 unless prohibited by written law, we may share, transfer and disclose Data with any of the following third parties:

third parties approved by us to use STARSG and its features or functionalities (such as Approved Service Providers);

relevant third party service providers in connection with the provision of STARSG and STARSG Materials;

law enforcement authorities, investigative bodies, regulatory bodies;

Public Agencies.

5.2 for your convenience, we may also display to you Data you had previously supplied us. This will speed up the transaction(s) and save you the trouble of repeating previous submissions. Should such displayed Data be out-of-date, you shall be required to supply the latest Data through the relevant functionality in STARSG without delay.

Data of third party individuals
6. In the course of your Use of STARSG or STARSG Materials, you may provide or we may collect Data relating to other individuals from you.

6.1 You shall, prior to disclosing to us such Data relating to other individuals:

notify these individuals (i) that you will be providing their data or personal data to us or through your Use of STARSG or its features or functionalities; and (ii) of the Purposes for which we will be collecting, using, disclosing and processing their data or personal data, as set out in this Privacy Statement and as notified by us to you from time to time; and

obtain the consent from the individuals whose data or personal data are being disclosed, permitting (i) you to disclose the personal data to us or through your Use of STARSG or its features or functionalities; and (ii) us to collect, use, disclose and process these individuals' personal data, for the Purposes.

6.2 You represent and warrant that:

the data or personal data that you will be providing us or have provided us is, complete, accurate, true and correct;

you have the valid authority and consent from these individuals to act on their behalf and provide their data or personal data to us to collect, use, disclose and process for the Purposes.

How we handle and manage your Data
7. Your Data may be stored in servers, systems or devices owned, operated or managed by us, a relevant Third Party or any third party service provider engaged by us or a relevant Third Party, or on your Device, and may be used by us (or our third party service providers) and Approved Service Providers to facilitate your Use of STARSG or STARSG Materials.
8. You may withdraw your consent to the use and disclosure of Data by us with reasonable notice; however, doing so may prevent proper Use of STARSG or STARSG Materials, or any part thereof and may also result in the cessation of your Use of STARSG or STARSG Materials, or any part thereof. We may retain, use, disclose and process your Data for any of the Purposes set out herein where permitted under any applicable law.
To exercise your rights
9. You have the following rights over your personal data:

Right of access: Obtain confirmation whether data concerning you is being processed and, if so, access to that data along with additional information about the processing.

Right of rectification: Correct inaccurate or outdated data.

Right to erasure: Request the deletion of certain personal data in specific cases.

Right to restriction: Restrict processing in certain situations.

Right to object: Object to the processing of your data for reasons related to your specific situation or, independently of your situation, for direct marketing purposes.

Right to withdraw consent: Withdraw your consent at any time without affecting the lawfulness of processing based on your consent.

Right to data portability: Receive the data you provided to STARSG and/or request STARSG to transmit it to another data controller if the processing is based on your consent or a contract and is automated.

In accordance with its legal obligations, STARSG has officially appointed a Data Protection Officer (DPO) . You can contact the DPO via email for additional information about data processing or to exercise your rights at privacy@starsg.com. If necessary, the DPO team may ask you to provide a document proving your identity to legitimize your request.

Changes to Privacy Statement
10. We reserve the right to change, modify or supplement the Privacy Statement at our discretion and at any time, by posting the changed, modified or supplemented Privacy Statement on or through the STARSG Website, STARSG app, or through such other means as we may deem appropriate. Your continued Use of STARSG and STARSG Materials following the posting of any change, modification or supplement will constitute your acceptance of such change, modification or supplement. If you do not agree to any change, modification or supplement to the Privacy Statement, please do not Use STARSG or STARSG Materials.
Version History
Date of Changes
Summary of Key Changes
12 September 2024
First release.
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